EazeeSign Cancellation & Refund Policy

This Cancellation & Refund Policy explains how subscription cancellations, refunds, and billing adjustments are handled by EazeeSign. This policy applies to all customers worldwide and forms part of EazeeSign’s Terms and Conditions

1. General Refund Policy

All payments made to EazeeSign are non-refundable, except as expressly stated in this policy or when we agree otherwise in writing

Prepaid subscription plans are charged in advance for the entire billing period.

Usage-based (pay-per-use) and standard recurring plans may be billed after usage, unless your plan terms specify otherwise.

2. How to Cancel Your EazeeSign Subscription

You may request cancellation of your EazeeSign account or subscription at any time

We require at least ten (10) days’ prior written notice before your next billing date

Cancellation requests must be submitted through the method provided in your account dashboard or via our support page (e.g., in-product flow or contact form)

A cancellation is effective only after you receive written confirmation from EazeeSign.

3. Goodwill Refunds for Early Annual Plan Cancellation

If you purchased an annual subscription and cancel within the first thirty (30) days initial subscription term, you may submit a written request for a refund

EazeeSign will review such requests in good faith

We may approve a partial refund, full refund, or decline the request at our sole discretion

EazeeSign is not obligated to issue any refund under this section.

4. Refund Requests That Will Not Be Considered

Refund requests will generally not be reviewed if:

The cancellation occurs after the first 30 days of the initial subscription term

Our records show substantial or active use of the Service during the period for which a refund is requested

You have violated EazeeSign’s Terms and Conditions, including cases involving fraud, abuse, or unlawful activity.

5. Effect of Cancellation or Termination

Upon cancellation or termination of your account:

Any outstanding payments remain due

Your right to access and use EazeeSign, including all licenses and features, will immediately end

EazeeSign’s obligation to provide the Service ceases, except for features stated to survive termination

If your account is terminated due to suspected fraud or unlawful activity, we may retain certain information in accordance with our data retention and privacy policies.

6. Changes to the Service or Terms

EazeeSign may modify its Service or update its terms from time to time

If a change materially and negatively impacts your use of the Service, we will provide advance notice where reasonably possible

You may cancel your subscription effective from the date such change takes effect, without additional charges

If you have prepaid for unused services due to such change, we will refund the unused portion.

7. Service Issues and Performance Problems

While we strive to provide reliable and uninterrupted service, issues may occasionally occur.

Please contact our support team promptly with details of any issue.

We will make reasonable efforts to resolve problems at no additional charge.

If a significant issue cannot be resolved within a reasonable time, you may be eligible to cancel your subscription and request a refund for the unused portion.

8. How Approved Refunds Are Processed

Approved refunds are typically calculated based on the unused portion of the current paid period, unless otherwise agreed.

Refunds are issued to the original payment method used.

If the original method is unavailable, we may request alternative payment details after verifying your identity.

Refund processing times vary depending on your bank or payment provider.

9. Items Not Included in Refunds

Refunds do not include:

Taxes or government fees that cannot be recovered.

Bank charges, currency conversion fees, or payment processor fees.

10. Relationship to Other Terms

This Cancellation & Refund Policy forms part of EazeeSign’s Terms and Conditions. If any conflict arises between this policy and another non-mandatory document, this policy will govern refund-related matters unless otherwise stated.

If any provision of this policy is held invalid, the remaining provisions will continue in full force and effect.